Privacy Policy

Wood Buffalo Cleaning Company ("we," "us," or "our") respects your privacy. This policy explains what personal information we collect through our website, why we collect it, and how it's protected. This policy is intended to comply with Alberta's Personal Information Protection Act (PIPA).

Information We Collect

When you book a service or request a quote through our website, we collect:

• Your name, email address, and phone number
• Your service address
• Details about the service requested (type, size, add-ons, preferred date and time)
• Any special instructions or notes you provide
• Payment information, processed securely by our payment provider (see below — we never see or store your full card details)

How We Use Your Information

We use the information you provide to:

• Confirm and schedule your cleaning service
• Process your deposit payment and any remaining balance
• Contact you about your booking, including changes or confirmations
• Respond to inquiries or special requests
• Improve our services

We do not sell your personal information to third parties.

Third-Party Services We Use

To operate our booking and payment system, we share limited information with trusted service providers:

• Stripe — processes your payment securely. We do not store your full card number; Stripe handles that directly under its own security standards.
• Resend — sends booking confirmation emails on our behalf.
• Vercel — hosts our website.

Each of these providers has its own privacy practices governing how they handle data on our behalf.

Data Retention

We retain booking information for as long as reasonably necessary to fulfill the purposes described above, including for accounting, tax, and legal record-keeping requirements.

Your Rights

Under Alberta's PIPA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request that we delete your information, subject to legal or accounting retention requirements
• Withdraw consent for us to use your information, subject to legal or contractual restrictions

To make a request, contact us using the details below.

Security

We take reasonable steps to protect your personal information, including using secure, encrypted connections (HTTPS) and industry-standard payment processing through Stripe. No method of transmission over the internet is completely secure, but we work to protect your information using commercially acceptable means.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact Us

Questions about this policy or your personal information? Reach us at hello@woodbuffalocleaningco.com or (780) 999-7850.