Who we are
Wood Buffalo Cleaning Company provides home and commercial cleaning in Fort McMurray, Edmonton and surrounding areas of Alberta. This policy explains what personal information we collect through woodbuffalocleaning.ca, why we collect it, and how we protect it.
Information we collect
- Booking details you enter: your name, email address, phone number, service address and postal code, the service and options you choose, your chosen date and time, and any notes you add.
- Payment information: card payments are handled by Stripe. We never see or store your full card number. For recurring plans, Stripe saves your card so we can charge each later visit after it is completed, as explained when you book.
- Website usage: we use Google Analytics to understand how visitors use the site (for example, which pages are viewed). Google Analytics uses cookies and collects information such as your approximate location, device and browser type.
How we use your information
- To confirm, schedule and carry out the cleaning you booked, and to contact you about it.
- To process payments and recurring-plan charges.
- To send you a booking confirmation and respond to your questions.
- To improve our website and services.
- We do not sell your personal information.
Who we share it with
- Stripe, to process payments and securely store saved cards.
- Resend, the email service that delivers booking confirmations.
- Vercel, which hosts this website.
- Google, for website analytics.
- These providers only receive what they need to perform their service. Some of them may store information outside Canada.
How long we keep it
We keep booking and payment records for as long as needed to provide our services and to meet legal, tax and accounting requirements, and then delete or anonymize them.
Your choices and rights
- You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete information we no longer need, by contacting us below.
- You can block or delete cookies in your browser settings, or opt out of Google Analytics with Google's browser add-on.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.